Basket Contact us Call us 01823663880 Mon-Fri: 8:30am-5:30pm
Skip to content

Terms & Conditions

1. General

Office Reality Ltd (‘ORL’) does business with its Customers under the terms and conditions set forth. ORL hereby rejects any terms and conditions contained in any Customer purchase order or other business forms, unless agreed in writing by a director or other authorised representative of ORL.

The ‘Customer’ shall be any person, company or organisation purchasing goods from ORL.

‘Goods’ means the goods (including any installation of goods or any parts of them) which ORL is to supply in accordance with these conditions. Any reference in these terms and conditions to singular includes plural.

Office Reality Ltd’s terms and conditions run in accordance with and adhere to the Consumer Contracts regulations in relation to distance selling.

2. Prices and Quotation

All prices are stated exclusive of VAT which will be added at the appropriate rate at the time of despatch. 

ORL will make all reasonable endeavours to ensure that goods are available at these prices. 

ORL shall have the right to reduce, or increase prices to the buyer at any time without prior notice, except with respect to orders which have been accepted prior to such price modification.

Although every effort is made to ensure the prices stated on the website are correct, should an error on price occur and an order is placed, you will be informed and given the option of continuing with the order at the correct price or cancelling the order.

All quotations are valid for a period of 30 days unless otherwise agreed in writing. Pro forma invoices are valid for 30 days also.

3. Availability and Stock

All items offered on the website are subject to availability. If the goods are not available after your order has been placed, we will notify you as soon as possible.

4. Payment and Settlement Terms

Unless otherwise agreed with ORL, payment is required in full with each individual order. This can be made with credit or debit cards or alternatively a pro-forma invoice can be supplied on request to enable the Customer to make payment direct to the ORL bank account or by cheque. Upon receiving payment by card, we may perform a fraud check on the card used. Based on these results, we may ask for further information so that we can process your order.

Customers wishing to open credit facilities with ORL may do so by completing the ORL Credit application form which again will be provided on request.

ORL reserves the right to decline any application for credit facilities without any reason.

Credit accounts are subject to settlement by the customer within 30 days of invoice date except where otherwise agreed in writing by ORL. 

If the customer fails to make payment by the due date then all sums owed to ORL by the Customer on account or otherwise, shall immediately become due and payable in full and ORL shall be entitled to:

a. Cancel the contract or suspend any further deliveries to the Customer

b. Appropriate any payment made by the Customer to such goods as ORL may deem fit

c. Charge the Customer interest on the amount unpaid at the rate permitted under applicable law

5. Retention of Title

The goods remain the property of ORL until full payment has been received. Until full payment has been received ORL may at any time recover the goods, and may enter the Customer’s premises for this purpose. The risk passes to the Customer on delivery of the goods regardless of whether ORL has received full payment. The Customer shall be liable for insuring the goods at the full invoice value until ORL has received full payment.

6. Carriage and Delivery

Most deliveries will be free of charge to mainland UK addresses. If at checkout you find your postcode is not applicable for this, delivery charges to other areas are available upon application. ORL reserves the right to impose further delivery charges if delivery is not able to be made on the first attempt due to incorrect information being supplied by the buyer.

Delivery times quoted are done so in good faith but shall be non-binding. ORL will not be liable for any losses incurred by the Customer, or any other persons, as a result of a delay in any part of the delivery. Deliveries shall be made between business hours of Monday – Friday 8.30am – 6.00pm. Lead times are given as a guide for delivery. ORL cannot be held responsible for any change in the lead time due to manufacturing or stock issues.

Deliveries will be made to the goods inward department or kerbside where sufficient offloading facilities aren’t available. Assistance must be provided by the Customer. Failure to provide adequate assistance may result in the delivery having to be aborted and additional charges imposed. If further assistance or installation is required this must be made clear at the point of purchase. Deliveries must be checked and accounted for prior to signing the delivery note. Any damages or shortages must be noted on the delivery note and reported to ORL within 24 hours. Failure to do so may result in a claim being rejected. All items are delivered flat packed for self-assembly unless otherwise stated or agreed prior to purchase in writing. ORL must be notified of any potential restrictions on delivery as failure to do so may result in charges being passed on to the customer.

If goods are to be installed then the area must be clear, accessible and free from other trades or workers. ORL reserves the right to pass on charges it incurs due to delays incurred by the Customer. ORL will not remove any old furniture unless this is agreed prior to purchase.

7. Guarantees, Warranties and Limitation of Liability

ORL does not supply goods with the benefit of any term, warranty or condition as to the suitability of the goods for any purpose except as provided by law. ORL will assign to the buyer all rights conferred on it by any of its suppliers. ORL shall have the option to repair or replace (or at its sole discretion, refund to the Customer the price of the goods without any further liability) parts agreed by it as being defective if the goods are returned to ORL within 1 year.

Goods subjected to fair wear and tear, misuse, tampering, defective maintenance, alteration or modification are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of ORL exceed that of the actual manufacturer of the goods.

All descriptions, weights and dimensions given by ORL are given in good faith however, no responsibility is taken by ORL for their accuracy.

ORL accepts no liability for variations in colour, finish, materials and any other aspect of appearance that may occur from time to time. The images shown on site are for reference only- samples of each finish are available upon request.

ORL does not accept liability for failure to comply with any standards or regulations required by law in respect of goods supplied by ORL or for indirect or consequential loss or damage arising from such goods.

8. Orders

Any order accepted by ORL shall be subject to these terms and conditions.

ORL trading policy is to supply account customers against official Customer orders. The proper control and authorisation of official orders is deemed to be the responsibility of the customer. ORL cannot accept liability for either the incorrect use or abuse of Customer official orders.

ORL reserves the right at any time and without explanation to:

a. Refuse to accept an order

b. Cancel an order

c. Suspend deliveries against an order whether or not an account is in arrears

d. Refuse cancellation of an order

e. Cancel unexecuted instalments of an order

No variation of an order will be recognised unless otherwise agreed by ORL in writing

Customers are responsible for checking the accuracy of all order acknowledgments. ORL will acknowledge all customer orders in writing, no claims for discrepancies between the goods and quantities ordered and those supplied will be accepted where goods supplied are in keeping with those acknowledged.

9. Cancellations & Returns

Any cancellations must be made in writing to [email protected] and must include an order number for reference. Failure to include this could mean a delay in finding your order and thus result in charges if the items are despatched or processed.

Most of our products are returnable 14 days from delivery and returns for unwanted items must be requested within 14 days of delivery.

Goods will be accepted back for credit, only with the express permission of ORL. Goods may only be returned if they are unused, unassembled, in their original packaging and in a re-saleable condition. The buyer shall, unless otherwise stated, be responsible for the cost of the return carriage, to an address designated by ORL, for all goods returned which shall be at the risk of the Customer until actual receipt of the goods to a point designated by ORL. ORL reserves the right to charge a minimum handling fee of 20% of the value of the goods to cover the restocking fee. This will be deducted from any refund given. Refunds will be processed within 30 days of receipt of goods providing these conditions are met.

Made to order items can only be cancelled within 24 hours of order. If you need to cancel your made to order item, please contact ORL as soon as possible, a cancellation fee will be charged if cancellation is accepted. Refused deliveries of made to order goods are not eligible for credit. Our usual refund policy does not apply to made to order items.

The above conditions do not affect your statutory rights when goods are faulty or not as described.

The copyright and all other intellectual property rights in all lists, websites, descriptions, articles, drawings and other information produced by ORL shall remain the property of ORL at all times.

11. Law

These conditions are subject to and shall be construed in accordance with English law, and the parties submit to the jurisdiction of the English court.